Looking Out for You is our top priority.
At Aspen Luxury Vacation Rentals, your health and safety are our primary focus. We are a professional vacation management company with strict cleaning and social distancing protocols.
Here is some important information about the effect of the Covid-19 on our community, homeowners, and guests and how we, as a company, are responding to this challenge. You will find information about the current health orders, local reopening plans, and our updated cleaning and operating protocols.
We will continue to post updates to this content, as well as relevant information about Aspen and Snowmass businesses, activities, and events as they open once again.
In the meantime, we are taking reservations for this coming summer, fall, and winter, and we would love to address your questions and concerns. Please contact us on our website, or reach us at (970) 205-9960 or firstname.lastname@example.org.
Aspen And Snowmass Are Open To Visitors!
Visitors are welcome, restaurants are open for on-premises dining, and short-term lodging is now accessible in Pitkin County thanks to an addendum to the current the Pitkin County Public Health Safer at Home Order.
The order was amended on May 27, 2020, to clarify the existing order and to incorporate into it applicable terms of a variance granted to Pitkin County by the Colorado Department of Public Health and the Environment on May 23, 2020.
The variance allows restaurants to open and short-term lodging to resume (with restrictions and guidelines), and it increases allowable group and event sizes.
We are following these orders and guidelines carefully to ensure your safety and to maximize your experience as a guest or homeowner.
Specifically, the amended Order covers the following:
Visitors to Pitkin County are welcome and are no longer directed to return home immediately. However, any person that is not a Local Resident that travels to or visits Pitkin County must be free of any symptoms consistent with COVID-19 before arrival…”
For all individuals in Pitkin County: non-medical cloth face coverings that cover the nose and mouth are required to be worn in all buildings that are open to the public and all businesses. Face coverings are required to be worn outside whenever there is a risk of being within 6 feet of another person who is not of the same household for more than ten minutes.
Short-term lodging is allowed to open at 50% occupancy daily, contingent upon following a COVID-19 safety plan that includes sector-specific guidance.
According to the order, Short-term lodging is “any lodging or lodging space which is used by an occupant for less than 30 days. This includes, without limitation, bed and breakfasts; lodges; retreats; hotels and motels; licensed or professionally managed properties rented through Airbnb, VRBO, travel agencies, or similar companies or websites; units owned on a timeshare or fractional interest basis, condo-hotels, or similar resorts.”
On-site pools, hot tubs, and gyms must remain closed.
Restaurants are allowed to operate up to 50% facility capacity, provided they adhere to prescribed physical distancing, enforce group party size restrictions, and follow additional restrictions and health safety guidelines.
General Groups/Event Size Limits
A maximum group/event size of 50 was approved with a safety plan submission.
All public and private gatherings of any number of people occurring outside a residence are limited to no more than ten (10) individuals, except for the purposes expressly permitted in the Seventh Amended Notice of Public Health Order, which include Necessary Activities. Any event requiring a government permit shall be limited to no more than fifty (50) individuals and shall have an approved event specific COVID-19 Event Safety Plan.
You may review the full current Order and Addendum here: Pitkin County Current Public Health Order – May 27, 2020.
What Activities And Events Will Be Available When They Do Open?
Several local summer events have been canceled or postponed, and some of the usual summer activities are currently limited, but there will still be plenty of things to do and enjoy in Aspen and Snowmass once it is safe to do so.
We will continue to post updates, as they become available, about the re-opening plans and what you can look forward to in the coming seasons. Please visit our Aspen is Open blog page for more details.
More Information About the Status of the Re-Opening of Aspen and Snowmass:
Our Updated Covid-19 Cleaning Protocols and Guest Check-in/Check-out Procedures
At Aspen Luxury Vacation Rentals, we have always adhered to the strictest standards of cleanliness and have provided easy, stress-free check-in/check-out procedures for our guests. With the advent of the Covid-19 breakout, we have raised these to an even higher standard.
Cleanliness standards will guide guest preferences in the years ahead. Our short-term rental practices are constantly undergoing significant enhancements to cope with that changing consumer behavior, which is travelers having a heightened sensitivity to just how clean their surroundings are as an outgrowth of the coronavirus pandemic.
As members of the Vacation Rental Management Association and Vacation Rental Housekeeping Professionals, we have updated our practices to ensure we comply with local and federal guidelines, as well as the VRMA & VRHP’s Safe Home Campaign. We also have staff who have completed courses and are now Certified Vacation Rental Housekeepers (CVRH) and Certified Vacation Rental Inspectors (CVRI).
New guidelines, as part of the VRMA & VRHP Safe Home campaign
- Disinfection and sanitization techniques
- Proper use of PPEs (personal protective equipment)
- Use of recommended products, cleaning agents and equipment
- Updated cleaning and inspection processes for soft surfaces, upholstery & linens
- Trash removal and maintenance processes
- Communicating expanded cleaning processes to guests
Steps we are taking
- Ongoing training of housekeeping staff as regulations change
- Providing personal protective equipment for all staff
- Use of COVID-19 fighting disinfectants and sanitizers approved by regulatory authorities
- Updated cleaning & inspection lists
- Updated operating procedures for our Maintenance Team
- Requiring 72 hours between guest stays
- Sending communication prior to guest arrival to let them know they are safe, and the steps we are taking to ensure this
We want to make families feel comfortable enough to travel again after this pandemic. Adopting these new cleaning guidelines will reassure travelers that vacation rentals are safe places to stay for their next vacation.
Vacation rentals have the ability to enhance guest safety, rather than staying in a hotel or condominium complex. These features include no shared air, private entrances, private kitchens, private outdoor spaces, bypassing the “front desk” experience for contactless check-ins and check-outs & the ability to not share common areas, making it easier to follow social distancing guidelines.
Contact-Free Check-Ins & Check-Outs
Our Front Desk staff, property managers, housekeepers & inspectors are all equipped with PPE and are continually trained to comply with public health orders and social distancing requirements. We have been offering contact-free check ins and check outs prior to the COVID-19 pandemic using the following tools:
- All rental documentation and information are sent via email.
- All of our rentals can be accessed by using a code to the door keypad, garage keypad or a lockbox that is on the property.
- We provide contact information for our Property Manager who is available 24/7 for guests.
- Welcome Tablets in every rental property to help answer guest questions & providing local information that they need to know.
IN-HOUSE HOUSEKEEPING STAFF
All housekeepers are employed and trained in house. We do not outsource cleaning services to ensure that our procedures are followed, and the work meets our high cleaning standards. They are provided with PPE and medical grade COVID-19 fighting disinfectants and sanitizers that are approved by regulatory authorities.
Since we are now requiring 72 hours between guest stays, we can ensure that we can provide the safest possible environment to work and live in for our staff and our next guests.
Housekeeping services that we provide are, but not limited to:
- Deep cleaning
- Home disinfecting & sanitation
- Home disinfectant fogging
- Pre-arrival cleaning
- Mid-stay cleaning
- Daily cleaning
- Departure cleaning
All housekeeping services can be scheduled prior to guest arrival, and we can coordinate the exact times that cleaners will be at your rental home to help maintain social distancing guidelines. We can also schedule additional cleaning needs after your arrival, by reaching out to our Property Manager. We also have cleaning supplies stocked in the house for guest use, to ensure our guests can maintain a clean space around their housekeeping visits for the entirety of their stay.
Stress-free Concierge Services
We offer full concierge services year-round, and now more than ever, these services can help new visitors (especially while under quarantine) to have access to all the items needed while maintaining social distancing. We can meet all guest expectations by talking about your needs prior to arriving in Aspen.
Concierge services that we provide are, but not limited to:
- Luggage shipping & delivery
- Private transportation from the airport & around town
- Grocery & liquor delivery (prior to arriving & while in house)
- Current information on takeout/delivery & open establishments
- Activity information & reservations to get the most out of your vacation
Our Updated Cancellation Policy
We are currently updating our Cancellation Policy in consideration of present health concerns and the current Pitkin County Public Health Safer at Home Order.
Please contact us directly for the most up-to-date information:
Q. When can visitors return to Aspen?
A. Aspen has is allowing visitors return from May 27th onward – for lodging that is professionally managed.
Q. Can I book a monthly or seasonal rental with ALVR?
A. Yes! You can book short term as well as monthly or seasonal rentals with ALVR. For rates, availability, and other information regarding monthly and seasonal rentals, please contact us.
Q. What is your cancellation policy for Summer 2020 and Winter 2020/2021
A. During this time, our cancellation policy is currently being updated. Contact us for full information.